June 22, 2006 Issue #1
 

From Our President


“time to talk” is a new newsletter from Comwave designed to keep you informed about Comwave and your services. Each issue will attempt to best describe technology, promotions, important news, products and services, saving tips, opportunities and much more.

Comwave has grown tremendously making it one of Canada’s fastest growing companies with new products and services being developed all the time. Our customers have told us that they want to be better informed about Comwave services.

I hope that you will enjoy this monthly newsletter.
My Account

All Comwave customers have access to my account. This is a web portal that allows you to manage your account and services. For example, you can turn on or off certain features of your iPhone, review long distance bills, and call logs and listen to Voice Mail messages. If you haven’t already done so please register online at www.comwave.net and got to “my account”. Its simple, all you need is your first name, last name, customer ID (located on your invoice and starts with a “C”, “U” or “E” followed by numbers Eg. C7543) and home phone number.

What are customers saying:

“ I never need to call customer service anymore since, I review all my calls and bills on my account”. Dalip Singh Vancouver Canada.

“Its so easy to listen to Voice Mail from anywhere in the world or call forward my home line to my cell phone all with a touch of a button on my computer” Ken Rogers Calgary Alberta.

Our customers have told us that they love my account and we will continue to enhance this free service

iPhone VoIP

VoIP stands for Voice over Internet Protocol. This technology allows you to use your high-speed internet connection as a phone line too. Our VoIP service is called iPhone and it allows you to finally get rid of the phone company and save on local phone service.

It works just like your existing phone service and you can keep your existing phone number. Plus you can enjoy a ton of free features like voice mail, caller ID and much, much more.

Call us today to try iPhone or sign up online.

Customer Service Upgrade

We are nearly completing the upgrade to our Customer Service Center to better serve you.  

Comwave has partnered with Nortel a worldwide leader in Call Center Solutions to upgrade and improve our Customer Service Center with the latest in VoIP, and software that will allow us to support you faster and better with online chat and email. 

Part of the upgrades includes a larger facility to allow us to double the number of agents that respond to your needs. Our target is to answer your call with a live operator within 30 seconds or less and we will not stop until we achieve that. We expect that the upgrades will be complete within the next 60 days.

Our commitment is to you.



  Important Links
my account
manage your account and review bills
Long Distance Rates
Look up available long distance rates worldwide
iPhone Packages
Local Phone line service rates & features
iPhone Help
All the answers to your iPhone questions
 
Upcoming Issue
New Comwave website
City Free
iPhone Mobile Service
  Contact Us
newsletter@comwave.net

P R O M O T I O N S
How would you like to have free phone service for life?  It’s very simply….refer a friend to iPhone, and when they sign up you get $1 off your monthly bill for life!  SO….if you are paying $9.95 today and over time you refer 10 friends your iPhone service is Free….for life


Refer-a-Friend
This popular program earns your dollars for every friend that you refer to Comwave Long Distance Service. Tell your friends about your Comwave service and when they sign up you get $10