A. Comwave Home Phone service uses a digital technology called VoIP [Voice over the Internet] that allows you to use your existing Internet service to make and receive regular phone calls. You will enjoy enhanced services like Enhanced VoiceMail, Caller ID, and Visual Call Waiting just like traditional phone companies offer. All you need is a High Speed Internet connection and our Comwave Home Phone VoIP Adapter and your savings start right away.

A. Just pick a province from the drop down below to see a list of cities where a Comwave Home Phone number is available:

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To make a Local call... dial area code + number
To make a Long Distance call... dial 1+ area code + number
To make an International call... dial 011 + country code + city code + number

A. Comwave Home Phone uses the North American standard set by the traditional telephone companies. If for example you have a Toronto 416 area code, and are not sure if a call to Thornhill is long distance, you may consult the Local Calling Guide. It will allow you to determine if a call is local or not. Calls out side this area will incur charges.

A. To call anywhere in the world for free, both parties need to have Comwave Home Phone. All Comwave Home Phone-to-Comwave Home Phone calls are free regardless of where they are in the world. Comwave Home Phone also offers unbelievable world-wide long distance rates!

A. At the top of every www.comwave.net web page, you will find the words "My Account". Just click on "Open" to see the boxes where you will type in your Comwave Username and Password.

A. You can do almost anything to personalize your Comwave Home Phone. When you log into Comwave My Account from any page at www.comwave.net, you can do the following, and more...

A. Yes. Comwave Home Phone service will work with DSL or Cable High Speed Internet from Canada's leading service providers like Rogers Cable, Bell Sympatico, Shaw Cable, Telus, Videotron, Look, and many more.

A. To ensure your Comwave Home Phone experience is every bit as good as your traditional phone service, we do not recommend "Lite" Internet service. We recommend that you have "full" High Speed Internet (> 3 Mbps). Our Technical Services Team can not help you with any quality issues if you are using a High Speed Internet connection less than 3 Mbps.

A. Yes. As soon as you receive your Comwave Home Phone Starter Kit, simply set it up and begin making calls with the Comwave Phone Number you were assigned. When you are sure you love the service, you simply complete the Number Transfer form in My Account. The switch will take about 14 days from when you submit the form. Once the transfer is complete, your old phone number will begin to ring on the telephone you've connected to your Comwave Home Phone VoIP Adapter. It all happens seamlessly. At that point you will no longer be billed from your old phone company.

A. Yes. As a Comwave Home Phone customer you are not limited to choosing a number from your local area. You can select a number from most major cities in Canada. For example... you live in Toronto in the 416 area code but your mother lives in Montreal in the 514 area code. You can select a 514 number so that she can call you for Free!

A. Yes. Comwave Home Phone 9-1-1 works through a third party that answers your emergency calls and then dispatches the authorities. You will need to log in to Comwave My Account to ensure your 9-1-1 address is up to date.

A. No. Comwave Home Phone service is very easy to install and you will use the same telephone or cordless phone that you would normally use with your local telephone company. In addition to our great Technical Service Team, we have a quick and easy guide available to you at www.comwave.net/installation

A. The only things you need to have are a High Speed Internet service (Cable or DSL) and a standard analog telephone. We recommend a cordless phone set. Comwave Home Phone will provide the additional equipment required (Comwave Home Phone VoIP Adapter) to set up and use Comwave Home Phone service.

A. Your Comwave Home Phone Starter Kit will arrive within approximately 7 to 10 days. You can install it and start using it in minutes.

A. No. Comwave Home Phone service does not require a computer, however, Comwave Home Phone service does allow you to talk and surf the Internet at the same time.

A. Yes. If you move, you can keep your service and your phone number. You just need to have a High Speed Internet connection at your new location.

A. Yes. You can take the Comwave Home Phone VoIP Adapter with you and use it anywhere a High Speed Internet connection is available.

A. We really don't recommend it if you rely on FAX for your home business or important personal affairs. A successful fax is related to your Internet connection, its quality and your fax machine. Fax was never designed for use on the Internet, and while it works much of the time, success can not be guaranteed. Our Technical Services Team can not answer questions regarding fax nor provide instructions for fax on Comwave Home Phone service.

A. If you plan on using Comwave Home Phone service as your primary phone service you will need to have your alarm company connect your alarm system to your Comwave Home Phone. They will need to program the alarm panel to use SIA format. VoIP is very common now so your alarm company will know what to do.

A. For every friend that you refer and signs up to Comwave Home Phone, we will reduce your monthly Home Phone fee by $1 for as long as you and your friend stay with Comwave. Refer as many friends as you can until your Home Phone service is Free. For example, if you pay $14.95/month today and then you refer two friends, your new Home Phone fee will be $12.95/month. If one of your friends cancels, your monthly fee will increase by $1. We keep track of everything so you don't have to. All you need to do is keep telling everyone how much you love Comwave Home Phone, and your service will be Free before you know it.

A. For every one of your Comwave Home Phone lines, you can select up to 10 new numbers from any Comwave city, to allow unlimited calling to you. Each CityFREE™ number is only $4.95/month each. By choosing a different city for each one, your friends and family can reach you from that city with no long distance charges to them. For example, you have a Toronto Home Phone line. You select a Montreal CityFREE™ number and link it to your Toronto Home Phone line. Anyone from the Montreal local area can now call you in Toronto at no charge to them. This is something the Phone Companies would never allow you to do. Why lose touch with loved ones when you can have CityFREE™.