Careers

Careers

Coming soon.

Complaints & Resolution

We want to make sure that your concerns are handled and resolved to your satisfaction.  Your business is important to us.  We therefore encourage you to follow the below process to resolve you concerns:

 

1. Speak to a Customer Service Representative and if unresolved;

2. Speak to a Manager.  If unresolved;

3. If unresolved please complete the form below which will be handled by the office of the president. Expect a response within 24 hours.

 

First Name:
Last Name:
Account #:
Email:

Date you spoke to customer service or manager last regarding your issue:

 

What is your desired solution?:

 

Describe your problem:

 

 

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

 

You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.

 

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.   If you have a complaint about your service that is not resolved after contacting your service provider, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.