Comwave

10 Frequently Asked Questions About ComwaveTV


How are you watching TV these days? With the rise of streaming platforms and watching on-demand, TV has changed a lot over the years. And now that you’ve made the smart switch to ComwaveTV, there’s a whole world of TV out there waiting for you.

Watching via ComwaveTV is easy. It’s a simple setup that you can easily run at home and troubleshoot, so you can get back to movie night or rooting for your team at finals. So, if you’re new to ComwaveTV or have questions about how it works, you’re in the right place.

Enjoy all your favourites on Comwave TV when it’s properly set up. Get all the answers to your questions here, and set up your Comwave TV for seamless viewing.

Top 10 FAQs About ComwaveTV

  1. Does Comwave TV require a Comwave internet subscription?

No, not anymore. Good news for any Canadian who just wants a reliable TV plan with the channels of their choice. ComwaveTV no longer requires a Comwave internet subscription, so you’ll be certain it works as long as you have an internet connection. Then, all you’ll need is an Amazon Fire Stick, which you can purchase from Amazon or directly from Comwave, to access your TV channels.

  2. Does Comwave TV work on other devices?

Yes, ComwaveTV isn’t limited to your smart TV. You can watch on any iOS device, including iPads and iPhones, with the ComwaveTV app. Download the ComwaveTV app from the App Store today.

  3. How do I connect my Amazon Firestick to my TV?

Once you have your Amazon Firestick for your ComwaveTV, it’s easy to set up. Your Firestick box will include a USB cable, power adapter, two AAA batteries, an HDMI extender, the Amazon Firestick, and a remote.

First, connect one end of the provided USB cable to the Amazon Firestick. Then, connect the other end to the provided power adapter. Finally, plug the firestick into the HDMI port located at the back of your TV, and plug the power adapter into a nearby electrical outlet and turn on your TV. Finally, complete the prompts on your TV to connect to your home Wi-Fi and sign in, or sign up for an Amazon Account.

  4. How do I install the ComwaveTV app on my Firestick device?

On the home screen of your FireTV, toggle to the ‘Find’ button on the main menu. Select ‘Search’ from among the dropdown options. On the Search screen, enter the word ‘Comwave’, and ensure that you spell out the entire word for accurate results. Select the ComwaveTV app from the search results, and once opened, select ‘Get’ to start installing the app. Once the app is installed, click ‘Open’ to launch the app. Then, select your language preference. Finally, you will need to sign in to the ComwaveTV app. Sign in with your ComwaveTV credentials, which can be found in the Comwave MyAccount Portal online. Finally, you are ready to watch all of your favourite shows on the ComwaveTV app!

  5. Where can I find a list of available channels?

Comwave TV offers over 80 unique channels, from news, entertainment and sports, to family and kids, educational, reality, international channels, and more. A list of channels is available when you select a Gold, Platinum, or Basic ComwaveTV plan. You can also check out our complete Channel Listing to confirm.

  6. How do I set my favourite channels?

Get the best experience out of your Comwave TV by programming your favourite channels to be easily accessible. To set these, go to Settings, then select Favourites. Find your favourite channels from the list displayed.

  7. Where can I find available programs on my Comwave TV?

If you’re looking for programs to watch, simply press the menu button on your Comwave TV remote. Then, select Search and type the name of the show you are looking for. Once you’ve selected it, you can start watching.

  8. How do I register for Comwave My Account?

Please see the following video in order to walk through the Comwave My Account registration process in depth.

  9. How can I update my TV package and channels?

Please visit the Comwave website in order to browse our Basic, Gold and Platinum TV plans, along with associated Specialty Packages like the Sports and Movies packages, along with individual channel selection. You may look to add a specialty package to your existing TV package, add individual channels, or upgrade your TV package as a whole, depending on your preference. Please be sure to contact Comwave customer support in order to make updates to your TV package and channels, with a Comwave representative more than happy to answer any questions or clarifications you may have.

  10. How do I contact customer support?

Are you experiencing more issues with your Comwave TV subscription or have more questions? You can reach us anytime through our Help & Support page or call 416-663-9600. Comwave is committed to fast and responsive customer support, so you can get back to watching on ComwaveTV.

Got more questions about ComwaveTV? Contact us

And there you have it—these are the most common questions that new customers ask about ComwaveTV. We hope this guide was helpful, so you can easily set up your ComwaveTV set-top-box and add the ComwaveTV App to your Amazon Fire Stick. With these directions, you’ll be able to watch TV the new way: all your favourites, live on-air or on-demand.

Still having trouble with your ComwaveTV? That’s not the experience we had intended, so let us fix it. Contact our customer support team for more questions and troubleshooting assistance. You can count on our fast and responsive team to resolve issues in no time.

How to Connect Your TV to the Internet


The internet has made the world more connected, and since its arrival in homes, the way we connect has rapidly evolved. From a single desktop computer to phones, tablets, and electronics, there are now more ways than ever of getting online.

As your home grows increasingly networked, one thing you absolutely cannot miss out on connecting to the internet is your TV. Gone are the days of just watching cable. Now, with a TV connected to the internet, you can launch streaming apps to watch tons of movies and shows, cast videos from other devices to the TV, and even watch the latest airing on primetime on-demand.

Check out this quick guide to connecting your TV to the internet, and watch all your favourites on TV when it’s connected 24/7 with Comwave internet.

Type of Internet Connection

The first step in connecting your TV to the internet is finding the best type of connection for your needs. There are two types of connections, wireless or over Wi-Fi and wired, each with different benefits.

  1. Wi-Fi

Also known as wireless, Wi-Fi is exactly that—wirelessly connecting devices like your TV to the internet. With most TVs in the market already of the smart variety, Wi-Fi connectivity is often built-in. Now, you can place your TV anywhere and connect it to the internet over Wi-Fi. You can mount it on the wall or place it in a different room than where the modem is, so you can watch as you please.

How to Connect a TV over Wi-Fi

To connect your smart TV over Wi-Fi, you need to open the settings menu on the TV. Then, find your home internet network, and enter the username and password. 

Since many smart TVs now come preloaded with streaming apps, you should be able to start watching your preferred streaming apps and services. If you have a ComwaveTV plan, you’ll be able to access your channels and watch live or on-demand.

  2. Wired

Want a wired connection instead? You can use an ethernet cable to connect your TV to the internet. Use one end of the cable to connect to the ethernet port at the back of your TV, then the other into your router.

Wired internet connections for TV are known to be reliable, with reduced lags since they’re directly plugged into the router. However, this reduces flexibility in organizing your living space as it requires having the TV close to the router at all times.

How to Set Up a Wired Connection

Once you’ve found a spot for your TV close to the router, use the ethernet cable to connect them. Then, similar to a wireless connection, just open the menu and log in to your home network.

The Benefits of Connecting Your TV to the Internet

For many Canadians, the choice is between cable and streaming or watching on-demand. With the rise of smart TVs and new ways to stay on top of the latest news or unwind with your favourite shows, the choice has never been easier and smarter.

Stream and Watch On-Demand

By connecting your smart TV to the internet, you get the full experience. Gone are the days of paying expensive prices for traditional cable. Now, with packages like ComwaveTV, you can enjoy the best of your most-watched channels at any time. With a ComwaveTV subscription, you can watch different channels live on-air and on-demand, on your TV or on iOS devices through the ComwaveTV app.

Connect Smart Devices

But it doesn’t stop at all these different ways to watch. With Comwave home internet, you can keep your TV connected to other smart home devices, like a voice assistant. Scrolling through the channels in your ComwaveTV plan just got a whole lot easier with voice commands and smartphone controls—a true smart home experience.

Speed Up Your Home Internet

Now that your TV is connected to the internet, you’re ready to start watching. But is your internet fast enough for reliable streaming and watching ComwaveTV on-demand?

Getting the best experience out of your smart TV starts with choosing the right internet provider. Make sure your internet speed is fast enough for streaming and supporting all of your connectivity needs. Think about the number of people and devices sharing your Comwave home internet connection. With more usage, it may be time to upgrade to the best speed, so everyone at home can enjoy all the benefits of connecting your TV to the internet and watching online.

Troubleshoot Your TV’s Wi-Fi Connection

Is your TV not connected to Wi-Fi? There’s nothing more frustrating than experiencing streaming lags and delays when you’re supposed to be enjoying the powerful features of a smart TV. But don’t worry, because there are a few quick hacks you can try and get back to watching.

  • Move the router closer to your smart TV to strengthen the Wi-Fi signal
  • If you can’t get the router closer, install a Wi-Fi extender to improve the internet connection in other parts of your home
  • Switch to a wired connection using an ethernet cable.

Watch Comwave TV at Home

Are you ready to connect your TV to the internet? With this guide, you’ll have everything you need—from deciding on a connection type, to troubleshooting your TV’s Wi-Fi connection. Now, you’ll be able to enjoy all the perks of living in your very own smart home and enjoying the latest on TV, on a single connection.

At Comwave, we’re here to help you get the most out of your Comwave internet subscription. We’ll help you transform your house into a smart home, starting with connecting your TV to the internet. Plus, we’ll help you decide on the right internet speed for all of your needs, without overpaying for excessive and unnecessary speeds. Watch the latest on a TV connected to the internet, and stream all day with Comwave’s guaranteed fast and cheap internet.

Want to stream your favourite shows and movies directly on your TV? No problem. Stream all day, with no lags and buffering with the fastest internet speeds. Contact Comwave for an internet upgrade today.

How to Set Up Multiple Monitors For Gaming


For many people, one screen is a sufficient daily driver—from emails and document reviews to social media, streaming, and even light gaming. But if you can do all that with one screen, imagine what you can do with two or more screens.

For pro users like serious gamers, multiple monitors are a must-have. An extended display provides room to make your best move, stream gameplay smoothly, and keep your audience engaged. With these benefits and more, it’s clear—dual (or more) monitors are the best way to play, and there’s no going back to a single, cramped display.

Still gaming and streaming on a single screen? It’s time to extend your display across multiple monitors. Level up your gameplay and stream with a complete gaming setup, from fast and cheap internet to a seamless display.

Why Setup Multiple Monitors for Gaming

Next to fast and cheap internet, what makes for excellent gameplay? It’s seeing everything in action, frame by frame. But on a single screen, that can easily get cramped, especially if you’re sharing your progress to livestream viewers and multitasking. Here are some benefits of a dual (or more) monitor setup:

  • Streaming: Launch your game and play on one screen, and keep an eye on your Twitch or YouTube stream on another screen. Maintain excellent gameplay while staying on top of audience comments or controlling the streaming software.
  • Simulators: Playing a particularly engaging game? Multiple monitors extend your display and provide a wider field of vision, creating a fully immersive experience.
  • Multitasking: Playing while running other tasks in the background? Multiple monitors allow you to keep everything on screen, so you never lose track of everything you need to do.
  • Higher resolution: With monitors featuring impressive specs in terms of size, resolution, and refresh rate, you can have an excellent gaming experience and earn improved game stats.

A Guide to Setting Up Multiple Monitors for Gaming

Ready to play your best yet? Earn high scores, go on quests, and improve your stats with an impressive display and a fully immersive experience. Get the best gaming experience with a combination of fast and cheap internet and a seamless, high-resolution display. Read on for everything you need to get set up.

  1. Get the same monitors

Find out what type of monitors you have, or get to know the specs of the screens you’re looking to buy. If you’re in the market for new monitors, opt for recent and identical models.

Choosing the same make and model monitors helps ensure a seamless setup. This makes it easy to measure the available space on your desk and ensure that your setup fits perfectly. Plus, without the height and width difference, you can also have monitors that are precisely parallel to each other, creating one larger, extended display.

  2. Make sure your monitors have the same parts and ports

If you can’t find monitors that are exactly the same, at least make sure they have the same ports, such as the HDMI or DisplayPort connection.

Next, you’ll want monitors that have the same display features, such as graphic syncing, so your game loads clearly and looks exactly the same way across the entire display. This also ensures that you have access to the same support options.

  3. Get the right graphics card

Most new GPUs are now built to support multiple monitors, so you can just plug them right in. But if you’re buying a graphics card to support your multiple-monitor setup, you need to make sure it has the right type and number of ports. Most importantly, you need to confirm that it can support multi-screen features for a smooth and seamless display.

Here are some details between the most common graphics card brands:

  • AMD: Their graphics cards are found in most computers today and are often built to support multiple displays. The most popular AMD graphics cards for gaming come with the multi-monitor EyeInfinity technology. It allows computers to support up to three simultaneous displays spread across three monitors, without the bezels hiding any pixels. AMD’s EyeInfinity technology works best with DisplayPort connections, so make sure to opt for those if you’re getting this graphic card.
  • Nvidia: These graphic cards are built with Surround, allowing them to support multiple monitors and next-generation 3D gaming. Surround can operate with standard monitor connections.

Alternatively, you may be able to use your current GPU with adapters for EyeInfinity or other similar technology, allowing you to set up multiple monitors for seamless gaming.

  4. Connect everything and turn it on

Now that you have all the parts, it’s time to connect them and turn on your gaming computer. Plug in the monitors in their corresponding ports, and you should see your primary screen load.

Don’t worry about the other screens yet. You’ll only need your primary monitor to start the setup. Go to the display settings and set it to extend the display across monitors. If you experience issues like a black or unresponsive display, check the ports to ensure that all the cables are properly plugged in and update drivers as needed.

  5. Update display settings for gaming

And finally, change the settings on your GPU control panel to maximize the power of your graphics processor. Graphics processors for gaming like those created by AMD and Nvidia typically come with custom settings that allow you to set up multiple monitors at the best resolution and refresh rate for optimal display.

And now, you’re ready to play. Most recently released games will perform seamlessly across multiple monitors, giving you a fully immersive experience. Many of these are also compatible and enable optimal gaming on a multi-monitor setup. However, keep in mind that classic titles may not be suited to multi-monitor gameplay, so check your setup first before streaming.

Complete Your Gaming Setup with Comwave Internet

Are you an avid gamer and streamer? Get the ultimate gaming experience with a complete setup—from multiple monitors to fast and cheap internet for seamless gameplay and streaming. Experience the most popular games the way they’re meant to be enjoyed: a fully immersive experience, thanks to a wide field of vision. Plus, stay on top of chats, comments, and more from your followers. 

Do it all with Comwave internet—the fastest and cheapest in town, with speeds of up to 1Gb made for gamers like you. Discover the best of online games with fast and cheap internet that keeps you connected 24/7, no lags and delays. Retain your high score and rankings, and enjoy seamless streaming across multiple displays.

Want to be a pro gamer? Get the complete setup for optimal gameplay, from multiple monitors, to fast and cheap internet. Get Comwave internet today, with the fastest speeds at 1Gb, perfect for all of your pro gaming needs.

10 Smart Home Devices to Enhance Your Home Automation


Today, living a connected life goes beyond your phone, computer, and other personal devices—it’s a total lifestyle experience. As more technologies become ‘smart’, the next frontier for complete connectivity is the home. Just like your smartphone has changed the way you use the internet, smart home technologies are changing the way you live.

Whether it’s for home security and safety or automating the lights and taking steps to make your home more energy-efficient, smart technologies are paving the way to live a better, cleaner, safer, and more efficient life. Connected to your home network and automating tasks through fast and cheap internet, countless devices can transform your living space into a smart home.

In this guide, we’ve rounded up our favourites, all highly recommended for turning your house into a smart home, and getting home automation to work for you. Check out our top recommendations for smart home devices you need right away, and find out how to keep them connected and responsive with fast and cheap internet.

10 Smart Home Devices for Convenient Everyday Living

1. Home assistant

The most popular smart home device and the first thing that comes to mind when we think of a smart home, home assistants have been popular for a few years now because they’re synonymous with home automation. A home assistant does everything you need it to do, from telling you the weather, setting reminders and timers, and turning on the lights or the TV.

2. Security camera, smart lock, and video doorbell

Home security systems aren’t new; but with smart security cameras and doorbells, you can automate home monitoring and receive relevant alerts directly on your smartphone. In addition, an integrated security camera and doorbell allow you to see who’s at the door, monitor your home, and even use face detection technology to recognize people you trust showing up at the front door.

Bump up your home security with a smart lock. Skip the deadbolt and switch to a lock you can control directly on your smartphone. Plus, with door sensing features, you’ll get alerts if the door was accidentally left open and be able to integrate it with a smart home assistant for voice control.

3. Smart thermostat

Sure, you can set the AC or heater temperature yourself, but can you maintain an optimal temperature and keep your home energy-efficient, especially when you’re away? A smart thermostat regulates your home’s interior temperature using smart sensors, so it’s always properly cooled or heated and energy-efficient. It also sends alerts and notifications to your phone to monitor the temperature and manage energy consumption with just a quick tap.

4. Lighting

“Alexa, turn the lights on” is a phrase you’ve probably heard a lot by now, and it’s for a good reason. It’s not just about not having to give up your spot on the couch to manually switch the lights off. When integrated with your home assistant, you can simply issue voice commands to turn the lights on or off, as well as adjust brightness and manage energy use remotely.

5. Home assistant robot

You shouldn’t have to do it all yourself. Now, you can get the help you need when you need it, whether it’s doing household chores, checking in on your home, or managing the entire household. Think of these robots as the smarter and more capable version of the now widely used voice-based home assistant. The robot is certainly a step up, with the ability to hold items, move around rooms to show you your pet through a live feed transmitted directly to your smartphone, make video calls, connect to a smart doorbell, and more.

6. Robot vacuum

Robots are the hottest trend in home automation right now, so another smart home must-have is the robot vacuum. These small, round robots are powerful vacuums that learn the contours of your home and the location of various pieces of furniture to establish a cleaning routine. You can also automate a cleaning schedule, so the robot vacuum powers on to do a thorough sweep on a regular basis.

7. Smoke detector

Following the trend of home safety, a smoke detector is one effective precaution against fire damage and a devastating disaster. But now, the standard smoke detector just got a whole lot smarter. When it detects unusual elements in the air, a smart smoke detector will sound an alarm that indicates which area in your home triggered the alarm. The addition of an LED ring on the bottom of recent models also allows it to change colours in case of an emergency, providing a visual cue.

8. Sleep health technology

Better sleep isn’t just about more hours. Smart sleep technology like smart beds monitor and maintain your sleep quality using sensors that track how well and how long you sleep. This information is delivered to your smartphone where you can view your sleep data, identify sleep orders, and get valuable tips for improving your sleep. As sleep health technology advances, you can expect to see beds that regulate temperature overnight and even come with built-in alarms that you can set around your morning routine.

9. Garage door opener

Tired of finicky garage door remotes? Now, you can get a smart garage door opener, with sensors that allow it to connect to your in-home Wi-Fi network, so you can control it using your smartphone or a home assistant. The accompanying app also allows you to check if the door is open, and close or open it remotely.

10. Smart plug

And finally, we have smart plugs—the perfect companion to the rest of your smart appliances, giving you complete home automation. Smart plugs can monitor and optimize energy use, as well as turn appliances on and off. These features are especially useful when you’re not home—no more running back to unplug a device if you’ve accidentally left it on.

Get Fast Internet to Power Your Smart Home

With these top smart home devices, you can transform your home and make it smart. Live a completely connected and convenient life in your very own smart home, powered by the latest smart technologies seamlessly connected to your in-home network. 

Get fast and cheap internet that lets you communicate directly to your lights, doorbell, thermostat, robot vacuum and more, and automate their function. See how Comwave helps you live hassle-free, thanks to fast internet speeds that help ensure seamless home automation technology. Step into the future with a fully networked home, and unlock the key to a safer, cleaner, and easier life in your own space.

Want to enhance your home automation with the latest smart home technologies? Make sure your internet is fast enough to support your smart devices. Contact Comwave today to learn more about optimal internet speeds and the cheapest internet plans for home automation.




10 Frequently Asked Questions About Internet Connection


Choosing an internet provider requires doing your homework: finding out everything you can about how they provide fast and affordable internet that meets your needs and stays within your budget. And like any service provider, you’ll want to make sure that they can be there for you when you need them, 24/7. To find out, you need to know what to ask—and how to get the answers you need, when you need them.

So, before you sign up for advertised fast and cheap internet, take some time to ask your provider the important questions. Find out how you can contact them if you can’t connect to the internet and need to troubleshoot your connection. Or, ask where you can check your speed, and monitor your usage and billing. Even if you’ve been with your internet service provider for some time now, it’s important to know where you can get these answers when you need them.

Check out the most frequently asked questions about an internet connection, and get the answers you need, right away.

10 Internet Connection FAQs

Finding Fast and Cheap Internet

1. What internet speeds are available to choose from?

Internet providers offer various internet speeds designed for different users and needs. You can get lower speeds at 15-30Mbps for basic needs, or level up all the way to 1Gb if you’re more active online. Choose an internet speed that’s fast enough for your everyday needs, whether it’s checking emails and scrolling through social media to streaming on Netflix and uploading large files. Comwave customer service is available to find the fastest and cheapest internet available in your area, and help you choose the right internet speed for you with one-on-one guidance.

2. Are internet speeds guaranteed?

You can expect the internet speed you pay for to stay consistent throughout regular use, and barring any emergencies that disrupt service. Now, keep in mind that your internet speed is also influenced by factors like the condition and location of the router, the time of day, and the number of devices and users sharing the internet connection, to name a few. As well, speeds remain consistent within the service guarantee and usage policies.

3. What kind of data limits should I expect?

Today, unlimited data—with no data caps—is the service standard for high-speed internet in Canada. And with the right provider, unlimited data is cheap and accessible on any budget. However, some internet providers still charge based on your usage or offer limited data plans, so make sure to choose an internet plan that offers unlimited internet to ensure that you’re always connected at the best value. At Comwave, all of our internet plans come with unlimited data and no data caps.

4. Is there a minimum term for my internet?

Some internet service providers offer plans with preset terms – which can be 1 year terms, 2 year terms, or lengthier terms – while some internet service providers offer plans without terms. While some internet services with preset terms can offer monthly savings, they often also charge high cancellation fees in the event that a user looks to cancel their service before the term ends, limiting the user’s flexibility. At Comwave, we offer no-term service to ensure that you have as much flexibility and freedom as possible – and because we know that our affordable prices can compete with any internet service provider in Canada.

5. Can I use my own router or modem with my internet service?

Usually, yes. Using your own router, modem, or other equipment may work best if you want to save on any possible router rental fees, and if your technology is at par with that of the provider, or better.

However, keep in mind that routers and modems available for rent from an internet provider are tailored to your specific internet plan and the speed you select. Your internet provider typically recommends, and often provides, a specific router or modem that’s guaranteed to handle your internet speed. As well, they’ll handle the installation and any maintenance or repair required if issues arise.

At Comwave, we offer customers the choice of utilizing a router that’s provided for your internet service, or the ability to use your preferred internet router as long as it’s compatible with the associated internet service speed.

Getting Help for Your Internet Connection

1. How do I contact tech support?

Tech support is available to help you troubleshoot your internet connection, or discuss any questions or concerns you may have. Internet providers like Comwave offer a centralized tech support resource for general network information, modem manuals, and live support, enabling remote control of your computer by tech support staff. You can contact Comwave tech support at 1-877-474-6638.

2. How do I set up Wi-Fi?

Wi-Fi access is included in your Comwave home internet plan, and Comwave sends an installation specialist to your home to complete the setup entirely for you. However, if you’re looking to set up or reset your Wi-Fi on your own, check the back of the modem or router for the sticker with the Wi-Fi credentials (the network name or SSID and default password). Then, on your device, search for the network name as indicated on the modem/router, and enter the password provided.

3. How do I change the Wi-Fi network name and password?

Changing the Wi-Fi network name and password can help you remember these better, so you can easily connect different devices to the Wi-Fi. To set the network name and password, go to your internet browser and type the IP Address. 

For Comwave customers, typically, the IP Address is 192.168.0.1. Then, enter the username cusadmin and the same password you use to connect to the Wi-Fi. On the Wireless tab, go to Basic Settings and select the wireless band 2.4G or 5G. In the SSID box, you can see the network name and change it to your desired name. To change the password, go to the password box and set it to your desired password.

Make sure to save your changes. If you are unable to change the Wi-Fi network name and password after following these steps, contact tech support for further assistance.

4. Why is my internet so slow?

If your internet is slower than usual despite your internet service typically offering faster speeds, there are a few factors to consider. For instance, the number of devices and users connected to the network, as well as the activity on each device can affect internet speeds. Certain activities like streaming in HD, video calling, live streaming, and uploading and downloading large files take up more bandwidth.

To address slow speeds, you can disconnect devices currently not in use. Another thing you can do is change the location of the modem or router to make sure it’s within range of your devices. Finally, you can connect a computer directly to the modem using an ethernet cable.

If your internet still isn’t fast enough for your everyday needs, it may be time to upgrade your internet speed. Get fast internet with speeds of up to 1Gb so you can browse and stream uninterrupted and without delays.

5. The Wi-Fi isn’t working and there is no internet. What should I do?

If the Wi-Fi isn’t working on some devices, first make sure that you’re connected to the right network, and the password is correctly entered. Then, on your device, select the network and the prompt “Forget Network”. Refresh the list of available wireless networks, then select your network and enter the correct credentials again. Contact technical support if you still can’t connect after following these steps.

But if there’s no internet across all your devices, you need to check the modem. Make sure the lights on the modem are on. If they’re off, reboot the modem and unplug the power cable for 30 seconds before turning it back on. And if that still doesn’t work, contact tech support to restore your fast internet connection.

Contact Comwave Tech Support 

These frequently asked questions are here to help you make sure you’re using fast and affordable internet—and find out why your browsing and streaming experience may be less than optimal in rare instances. The most important thing to remember is, tech support is available to help when problems arise.

Comwave offers fast and responsive tech support, with quick response times so that you’re able to access support whenever you need it. Our tech support team is dedicated to helping you stay connected without delays and disruptions so that you can stay online 24/7, hassle-free.

Need tech support? From answering questions about available internet speeds to troubleshooting your connection, Comwave is here to help. Contact us to get the fast and cheap internet you deserve.

5 Factors to Consider When Choosing the Right Internet Speed


There’s no question that everyone needs the internet, whether it’s for work or play, or simply staying connected. The only question is, how fast should your internet speed be—and how much does it cost?

A good, reliable internet connection is first and foremost determined by a fast speed. But is the fastest speed always right for everyone? It’s not as simple as that, nor does it always guarantee the best value for your budget.

When shopping for an internet provider and a home internet plan, you need to consider a few factors beyond the internet speed itself. More than the number, you need to consider what the speed means and what it can do for your needs. So let’s take a closer look at these factors that determine how fast your internet speed should be—and how you can get it at the lowest prices.

What to Consider When Choosing an Internet Speed

1. There’s a Speed for Everyone

The first—and most important—thing to keep in mind when shopping around for internet providers is that there’s an internet speed for everyone. This also means that “fast” means something different for everyone.

What’s considered fast internet—and fast enough for your needs—depends on your daily browsing, streaming, gaming, working habits, and the number of devices sharing the internet connection in your home. For example, a family of four with multiple devices and parents working from home will certainly need faster speeds than someone who lives alone. Similarly, an avid gamer and streamer will need the fastest possible speeds compared to an older couple that primarily uses the internet to stay in touch with family.

While it might seem easy to go with the fastest speed available from a provider, it’s important to consider your actual usage. This helps you make sure that you’re only paying for exactly the internet that you use and need on a regular basis so that you can get more affordable rates at the best value. 

2. Standard speeds

You already know that what counts as fast internet greatly depends on your needs and habits. But it’s not all subjective. There are minimum standards for high-speed internet in this digital age, which is defined as 25Mbps. We’ll save you the trouble, though—this basic speed is just the bare minimum. You will very likely need a lot more than just the basics at 25Mbps. While this speed may be able to handle checking your emails and scrolling through social media on a single device, it won’t do very well if you’re using multiple devices, like your phone, computer, and TV, as well as when binge-watching on streaming platforms.

3. Understand bandwidth

Bandwidth refers to the maximum rate that you’re able to download data from the internet to your computer, measured in bits per second or Mbps. Simply, bandwidth determines how fast you can download a file, stream a show or movie smoothly, post on your social media profile, and just about anything else you do online.

To understand bandwidth, you first need to look at what you’re doing online. Some activities take up more bandwidth than others because they require transferring large amounts of data from the internet to your computer. So, while checking emails and reading an article won’t take up much bandwidth, gaming and streaming a movie certainly will.

Before committing to an internet speed, you need to consider if it’s fast enough for everything you do online. Here’s a quick guide to some of the most common online activities and the minimum speed they require for each device being used:

  • Browsing, sending emails and interacting on social media: 1Mbps
  • Online gaming: 1-5Mbps
  • Video conferencing (i.e., Zoom, Microsoft Teams): 3-5Mbps
  • Video streaming (standard-definition): 5-10Mbps
  • Video streaming (high-definition): 10-15Mbps
  • Frequent large file downloads: at least 50Mbps.

4. Number of devices

Now, keep in mind that bandwidth is shared among all devices connected to your home internet network. With more devices on your network, you’ll need a higher speed to ensure all devices are connected. Since it’s common for most people to have multiple devices, a family of four can quickly add up to at least 8 devices, not counting home appliances.

Add to that, you need to consider what each person is using the internet for. From Zoom calls for work to streaming and gaming, it’s clear that the 25 Mbps basic speed wouldn’t be considered high-speed internet for many. To make sure your internet is fast enough, you need speeds that can support all users, devices, and activities.

5. Upload vs. download speed

Finally, consider the upload and download speed of your internet connection. Internet providers typically advertise the download speed, which is usually much faster than the associated upload speed. In fact, the ratio is typically 1Mps of bandwidth for uploads for every 10Mbps for downloads.

It’s because most user activities like opening a web page, receiving messages, and streaming involve downloading data from the internet to your device. Upload speeds are usually slower, with higher speeds only required if you’re consistently sending large amounts of data online, such as when you’re streaming your video feed over a Zoom call, or uploading content.

So when you’re shopping around for plans and providers, make sure to consider your everyday activities and see if your internet speed is fast enough. While very high download speeds are very attractive, getting fast internet that’s right for your needs requires a balance of download and upload speeds.

Get Fast and Cheap Internet from Comwave

Now, with these five key factors in mind, you’re ready to start your search for fast internet, with the right speed for your everyday needs and low prices tailored to your budget. At Comwave, we provide exactly that.

Whether you’re working from home, playing lots of online games, or streaming all day, we can help you find the right internet speed for your needs. Our team can help you review your regular internet usage and daily activities and the number of devices you use to browse and stream. Based on these factors, we’ll recommend a fast and cheap Comwave internet plan that caters to your online habits. Our guarantee is fast internet that can handle all your needs at low, budget-friendly prices that make reliable home internet accessible to all.

Want to know the right internet speed that’s fast enough for your everyday needs? Get help shopping for fast and cheap internet, only from Comwave, and unlock exclusive offers like internet and TV bundles for maximum savings.

Moving? How to Transfer Your Internet Service to a New Address


Moving to a new address is equal parts exciting and stressful. A new environment offers lots of possibilities, but getting there—and ensuring a smooth and easy transition—is hard work. Aside from packing up boxes of furniture, clothing, files, equipment, and other essentials, another major part of coordinating a big move is transferring all of your utility connections. This includes moving your internet service.

Add It to Your Moving Checklist—Transfer Your Internet Connection

Moving requires a lot of planning and scheduling, and this should include your internet service transfer. If it isn’t already, make sure to add transferring your internet connection to your moving checklist, along with pre-move checks. It’s just as important—the key to living a fully connected life at your new location.

Can you imagine going for a few days to even a week without a reliable internet connection at your new place? The barrage of missed notifications and updates to your otherwise productive daily routine is one costly nightmare.

The good news is, you can prepare for a smooth and easy move—and make sure you stay connected at your new location. Keep reading to find out how to transfer your telecom services and move your internet connection, hassle-free.

A Guide to Transferring Your Internet Connection

Before the Move: Plan Ahead, and Plan Well

Tell Your Internet Service Provider

Are you hoping to simply transfer the connection and continue your term at your new address? Once the move is confirmed, make sure to notify your internet provider right away. Tell them where you’re moving—provide the exact address, including the unit number and postal code. 

To allow for enough time for transferring the connection and setting up at your new place, put in the request at least 3 weeks before your scheduled move-in date. This also ensures that you’ll have a reliable internet connection right away, as opposed to spending a few extra days disconnected.

Check If Internet Services are Available

There won’t be an internet connection to transfer if it turns out that your internet service provider doesn’t serve your new location. Don’t simply assume that broadband or DSL is available at the location, especially at the internet speed you require. Always check first if the area is serviceable, at the speed and connection quality you require.

If your new location doesn’t offer broadband or DSL service at your current internet speed, you’ll be forced to terminate the contract prematurely, and possibly pay cancellation fees. Avoid this by verifying service availability at your new address early on, and confirm that you can enjoy the same reliable (or even better) service depending on available speeds and promos.

Check Your Contract and Billing Cycle

Ideally, your move will coincide with the end of your contract or billing cycle. This is especially crucial if you’re planning on upgrading to a better internet plan at your new location. But if it doesn’t, your plan may be auto-renewed, locking you in for another term. Keep in mind, too, that moving to a building not serviced by your service provider doesn’t mean you can simply get out of the contract, so make sure to factor the remaining time on your term into your moving schedule.

The Best Time to Shop for New Deals is When You’re Moving

That’s right—there are lots of perks to starting with a new connection or a renewed term at the same time as your move. If you were previously unhappy with your internet connection, you can schedule your move-in at the same time as the installation of a new service connection. This helps ensure that you get the best internet speed, and ensures that your new address is connected right when you move.

Plus, since you’re moving and are likely dealing with expenses quickly piling up, starting fresh with a new internet connection allows you to browse various deals and discounts. It’s the perfect time to claim offers for new customers, like a few months of free service to help offset moving expenses while making sure you’re happy with your new internet connection.

During the Move

Double-Check the Equipment

All packed and ready to move? Check again. Ensure that all the internet service equipment is properly packed, labelled, and loaded into the moving van. Keep your modem, router, and power cords accessible, so they’re easy to set up right away when you arrive at your new place.

Be at Your Address

You need to be present when your internet connection is installed at your new address. Moving certainly is a busy time, and you’re likely all over the place, but make sure you’re easily accessible when the technician arrives for setup, so your internet connection can be set up right away, and you can write down any crucial details that you’ll need in future.

Provide Your Contact Details

Your internet service provider will provide you with a schedule or installation window. They’ll also contact you for reminders, as well as for building access. Ensure that you have provided the correct phone number and email address to reach you to ensure a smooth and successful installation.

After Moving

Test Thoroughly

Are you now connected to the internet at your new place? Make sure to test it thoroughly on multiple devices, ideally with the technician still there to fix any issues. Check the internet speed to make sure that you’re getting optimal service. Tell the technician or call customer service right away if you experience any trouble connecting, so they can fix it immediately.

Return Old or Unnecessary Equipment

If you switched to a new internet provider or upgraded your internet service, you will likely need to send back old or unnecessary equipment. When you notify your internet provider that you’re moving, they’ll walk you through the steps to do so, and send a shipping label and arrange for pick-up or shipping. Make sure to arrange for returns right away to avoid extra charges or equipment fees.

A Hassle-Free Move with Comwave Internet

Moving to a new location? Move your internet service together with Comwave. Whether you’re a current Comwave customer or starting fresh with a new internet plan, we can help you move with ease, and ensure that you’re connected at your new place as quickly as possible.

All you need to do is tell us where you’re moving to and when. Our team is committed to offering the fastest installation times so that you can get online with Comwave internet right away. We’ll coordinate the installation time with your move-in date for a smooth and easy transition to a new and improved internet connection at your new location.

Are you planning a big move? Let’s transfer your internet connection together, so you’re always connected. Contact Comwave ahead of your move today to get started.

6 Steps to Create a Strong Password


A strong password is your first line of defence against cybersecurity threats. As cybercrimes and privacy violations grow more sophisticated, it’s important to think about how you can generate a strong password to keep your accounts, profiles, and home network safe.

Generating a strong password allows you to prevent unauthorized access to your online accounts. It keeps you safe from some of the most common cyber security threats like identity theft, malware attacks, hacking, phishing, and more. 

A weak password can easily be bypassed, whether that’s through a public computer or older device that you no longer use that remains logged into your account, or through more complex attempts like malicious links and phishing attacks. And worst of all, weak passwords like your pet’s name or birthday are easy to guess or find by combing through your social media profiles and digital footprint.

So, how can you generate a strong password? Check out our step-by-step guide to creating a strong password below.

6 Steps for Creating a Strong Password

1. Skip the obvious passwords

Your password should be easy to remember and personal—but not too personal and easy for others to guess. In the earlier days of the internet, it was common for many people to use their pet’s name or the name of a family member, a combination of a loved one’s birthdays, a sports team, or other personal but identifiable details. 

Unfortunately, this information has now become very easy to find. A hacker doesn’t have to know you personally to find out the name of your pet growing up, or the names and birthdays of your family. Chances are, these details about your life have been sprinkled all over social media, making them easy to find or guess.

2. Use a long password with symbols, or a passphrase

Once you know what not to use as a password, you can try different combinations to make your password strong and unique. One of the most effective ways to generate a strong password is to swap out certain letters for symbols and numbers, such as @ for a/A, 3 for e/E, 0 for o/O, and ! Or 1 for i/I. Then, make sure that your password has at least 8 to 10 characters.

Equally important is that your password should be easy to remember, but only by you. A quick hack is using a passphrase: three or four random words that are impossible for you to forget, but also impossible to trace back to you or identify based on your personal information already available online. Once you’ve selected a passphrase, you can turn it into a stronger password by using symbols and numbers in place of certain letters. This makes a really strong password that would be next to impossible to crack.

3. A unique password for every device and account

The reality is, it can be difficult to keep track of all your passwords, especially as you create more accounts for different platforms, accounts, and devices. As a result, you may tend to use a “universal password” for all of your accounts.

But while it’s tempting to do this, it needs to be stressed that this is a bad idea. While it can get tedious, it’s still best to go through the trouble of using a unique password for each account or device. This prevents the rest of your digital footprint from getting compromised, even if one of your accounts was involved in a security breach. Otherwise, a security breach that affects just one online account of yours can quickly snowball and affect your entire online presence.

4. Use a password generator

Since it’s recommended to use a unique password for each of your online accounts, the challenge is in generating a strong password every time, in addition to keeping track of them. The good news is that tools like password managers or generators can help you generate a strong password, keep track, and securely store each one.

Once you sign up for an account online, a password generator auto-generates a strong password—often a long string of random numbers, letters, and symbols that would be highly difficult for cybercriminals to guess or obtain through social engineering schemes. A popular password manager is built into Google Chrome, which you can activate on your personal devices. These auto-generated passwords can then be stored, so they’re easy to keep track of and can only be accessed through a secure login.

5. Use two-factor authentication

It’s not enough to generate a strong password. There are additional steps you can take to secure your account. This way, even if a breach does occur and a cybercriminal obtains your password, they still wouldn’t be able to successfully log in and access your account.

Two-factor or multi-factor authentication adds a layer of security to each login attempt, allowing you to prevent unauthorized logins. When turned on, it prompts a website or app to ask for a verification code sent to you through SMS or email, or use biometric data like your fingerprint or facial recognition to confirm an authorized login attempt, and deny access to unrecognized devices.

6. Change your password regularly

Finally, your password is only as strong as its most recent update. Old passwords weaken over time, whether due to its content, previous security breaches or attempts, or due to containing a small number of characters. Keep your accounts secure by regularly updating to the strongest password possible, and make sure to review new online privacy and security settings and best practices.

Browse Securely with Comwave Internet

How secure is your home online network? Though often overlooked, how you connect to the internet plays an important role in your network security. This is why it’s important to make sure you’re logged out of public computers, and avoid accessing sensitive sites like online banking on public terminals and Wi-Fi hotspots to begin with.

At home, you also need to secure your network. Update your Wi-Fi password regularly, and remove unrecognized devices that may be accessing your in-home Wi-Fi network. Our team at Comwave can help you check the strength of your passwords and your network security, and update the settings so that you can browse the internet securely. We can also help you activate parental controls on your Comwave modem to keep the entire family safe when using the internet at home.

Got any more tips or hacks for generating strong passwords and staying safe on the internet? Find out more about your in-home network security and other ways to browse securely with your Comwave internet plan.

7 Ways to Reduce Lag When Gaming Online


For any serious gamer, a lagging game is their number one enemy. Nothing else ruins the mood, gameplay, stats, and hard-earned rankings worse than consistent lags. You could be deep into a quest or you may be beating your high score when a game lags—or worse, you get disconnected. And while you can write off a one-time occurrence as an issue with the game itself or a minor glitch, repeatedly playing a lagging game is certainly no way to enjoy yourself.

Why is my game so laggy?

Have you ever wondered why your game lags? Is it your computer, the game, or your internet connection? Let’s find out.

Common Signs of a Lagging Game

First, learn to spot the signs of a lagging game. What does a lagging game look like on your computer or console? Here are some ways that you may experience lag while gaming:

  • The operating system and programs take a while to load
  • Games and graphics load slowly, flicker, and frame rates drop
  • Browser windows load slowly and/or send error messages
  • You have trouble saving your progress
  • Your internet speed is generally slow across devices.

A lagging game is often the result of high latency in your internet connection. This means it takes more time for data to transfer from your network to the server, and from the server back to your network. The higher the latency, the lengthier the lag, making it more likely that you lose everything you’ve worked towards and have to repeat a level to regain your stats.

7 Ways to Fix Game Lags

One of the first things anyone does to fix a lagging game is to reboot the game or their computer. But when the issue isn’t fixed, it’s most likely the Wi-Fi signal and internet connection that’s slowing you down. You may be too far from your router, your service provider may be experiencing outages, or your internet speed may simply not be fast enough to ensure smooth gameplay. To get your ideal gaming experience, your Wi-Fi signal needs to be stronger, and your internet speed must be fast enough to avoid delays.

Check out these quick fixes for a lagging game—and get the gaming experience you deserve:

1. Boost your Wi-Fi signal

Where is your router located in your home, and where do you play? The easiest way to fix a lagging game is to place your router in a central location, closer to where you typically game, so that the Wi-Fi signal is strong enough to reach your computer or console. If that doesn’t work, reboot your router.

And if you’re still experiencing lag, here are some more ways to further boost your Wi-Fi signal:

  • Install a Wi-Fi extender.
  • Switch from the 2.4GHz band to the 5GHz band on your router.
  • Upgrade your router to a modem model—one with antennas, and reposition these for optimal signal.

2. Upgrade your internet speed

Is your internet speed fast enough for the best gaming experience? While basic internet speeds can handle low-bandwidth activities like reading articles, sending emails, and posting on social media, you’ll certainly need faster speeds for gaming. 

Getting the fastest internet speed is even more crucial when multiple devices are connected to the Wi-Fi. A fast internet speed—at least 25Mbps dedicated to your computer or gaming console alone—ensures that online games run smoothly, without lags. Keep in mind that the average Canadian utilizes download speeds of 156 Mbps, so the amount of devices connected to your Wi-Fi may be contributing to the lags and diminishing your overall internet speeds.

3. Upgrade your connection type

Broadband, DSL, or cable—what’s the best type of internet connection for regular online gaming? The quality of your gaming experience highly depends on both your internet speed and the type of internet connection. These three common connection types are typically stable for your everyday needs, but it’s worth considering an upgrade to fix laggy games.

Today, the fastest type of internet connection is fibre internet. It uses fibre optic cables, the best and most stable connection for online gaming. It’s exactly the connection type made for power users and pro gamers—ultra-fast and stable, guaranteed to ensure uninterrupted gameplay and fix laggy games. 

4. Use powerline or MoCA adapters

Are you using Wi-Fi for gaming? With most devices now wireless-enabled, Wi-Fi is the standard for internet connection. But it might not always provide the best gaming experience. Instead, a wired connection may still be the better option, allowing for a more stable internet connection without lags.

You can create a powerline network using powerline adapters and a coaxial network using MoCA adapters to ensure a reliable gaming experience. Keep in mind, though, that you need an ethernet cable to complete the connection. 

All you need to do is plug either type of adapter into an outlet near the router, and then plug in its corresponding adapter near your computer or gaming console. Finally, connect the device to the nearby adapter.

5. Reduce internet and bandwidth use for other programs

When you’re serious about moving up to the next level, you will need the full power of your internet speed and bandwidth. Close programs or apps that you don’t need while gaming, and limit internet use or turn off Wi-Fi on your other devices. This lets you minimize and fix lags in the game and ensure that maximum bandwidth is diverted to your computer or gaming console.

6. Review in-game settings

Still facing lags due to slow internet connection? While not always ideal, you can temporarily reduce the graphics setting in the game you’re playing. You might notice it becomes a little grainy and pixelated, but a slightly lower resolution can help fix a laggy game. You can also try turning off Anti-Aliasing and reducing your shadow quality to stay in the game without lags.

7. Secure your home network

Finally, how secure is your home network? Check to see who’s connected to your Wi-Fi and what devices they’re using. Manage and secure access to your in-home network to keep unauthorized users and unrecognized devices out, so you’re guaranteed optimal bandwidth for your gaming device and your dedicated internet speeds aren’t being diverted to unapproved devices.

Upgrade Your Comwave Internet for the Best Gaming Experience

Is your game lagging? You deserve a gaming experience made for the pros, with your hard-earned high scores and rankings fully intact. Play to win with an internet connection that helps you win. Upgrade your internet speed for smooth gameplay and high-resolution graphics, and play like the pro you are. Beat your high score and fix a lagging game, only with Comwave internet made for gamers.

No more lags, no more lost high scores. Play to win, only with Comwave internet. Find the perfect Comwave internet speed for the best gaming experience, and upgrade your connection today.

What is Phishing? Common Examples and 5 Tips to Spot Phishing Emails


Phishing is one of the most common cybersecurity threats that we face every day on the internet. Chances are you’ve already encountered it through a fraudulent email or malicious link. While many internet users have become more cautious of what they click on and the information they share, attackers have also gotten smarter and more creative.

What is phishing?

So, what exactly is phishing, and how can you avoid it? Typically, phishing happens over email. Phishing emails are deception attempts designed to steal confidential information from unsuspecting users and organizations.

Types of Personal Information Obtained by Phishing Emails

Phishing emails typically ask for some or all of these details:

  • Full name
  • Date of birth
  • Social security number
  • Phone number
  • Home address
  • Credit card details and other banking information
  • Passwords and login credentials.

Once cybercriminals obtain this information from a phishing attack, they can use this information to replicate your identity online and apply for credit cards or loans, open bank accounts, and engage in other fraudulent activity. Additionally, when crucial accounts are compromised, these can also impact organizations.

How Phishing Happens

Even the most cautious users can fall victim to phishing emails as these become increasingly sophisticated in their content and design, and appear legitimate at first glance.

Phishing emails usually ask users to click on an attachment or malicious link, enable macros in a document, update their password, connect on social media, or use a new Wi-Fi hotspot.

As a result, these phishing emails can trick victims into disclosing otherwise private information since these appear to originate from a trusted source. The best way to stop them and avoid falling victim is knowing what to look for—how to spot phishing attempts so that you can report them.

Examples of Phishing Attacks

Wondering what phishing emails and attacks are like? Find out what they look like— chances are, they’ve already landed in your inbox. Learn what to avoid, including:

  • Phishing emails: Messages that appear to originate from legitimate sources, like customer support or your bank.
  • Spear phishing: Uses data previously collected about you or your employer with urgent and familiar language that prompts immediate action.
  • Link manipulation: A fake link to a popular site that’s designed to look like the real one and prompts you to provide or update your account credentials on this imitated site.
  • CEO fraud: Spoofs the email of a CEO, Human Resources manager, IT support or another trustworthy person within an organization, directing crucial actions, such as a fund transfer, installation of a new app, or the provision of employee information.
  • Content injection: Cybercriminals hack a familiar website and add a fake login page or pop-up, allowing them to harvest user information.
  • “Evil twin” Wi-Fi: Public Wi-Fi access points, such as those in coffee shops, malls, parks, and other public locations, are spoofed, allowing criminals to obtain information from users who log in.
  • Mobile phishing: Fraudulent texts, social media messages, voicemails, and other communication that ask users to update or provide account information, change passwords, or inform them that their account has been breached, prompting them to log into a malicious site or unknowingly install malware on devices.
  • Man-in-the-middle: It appears as if two people who know each other are emailing one another, but in reality, a hacker sends fraudulent emails to each asking them to share confidential information.
  • Malvertising: Online ads or pop-ups that prompt users to click on malicious links that install malware.

5 Tips for Spotting Phishing Emails

There are a lot of cybercriminals who will always try to compromise secure accounts and steal confidential information for their own personal gain or corporate interest. But it’s important to keep in mind that phishing happens when these bad actors successfully deceive unsuspecting users. 

One of the best ways to stop them is to avoid falling victim to begin with, so cybercriminals are not left with any vulnerabilities to exploit. Step one is learning to spot phishing emails, so you know what not to click on:

  1. Verify the display name

It’s easy to create an email or social media account with a familiar or trustworthy display name. When sending phishing emails, cybercriminals take advantage of the fact that email inboxes only show the display name. So before taking any action, hover over the display name to see the email address associated with the display name, and verify the email address and make sure it’s legitimate.

  1. Look but don’t click

Knowing what phishing attempts look like does help you spot and avoid them in the future. When you receive a suspicious email, browse its contents and check for signs of telltale phishing, such as spelling mistakes, strange links, poor grammar, and opening messages like “Dear Valued Customer.” Once you’ve spotted these, report these as spam or phishing to flag similar messages to your email provider.

  1. Beware of urgent or threatening language

Phishing attempts are often successful because of the language they use. Urgent or threatening language – such as getting locked out of your account or being subjected to alleged fines and penalties – often prompt responses out of panic, resulting in hackers successfully installing malware or obtaining confidential information via email and malicious links.

  1. Review the email signature

One of the most obvious signs of phishing is a suspicious email signature. Legitimate corporate emails often have the company’s logo and the sender’s name, position, and contact information attached. And even when the signature appears legitimate, it’s worth verifying the website link, phone number, and the sender’s email to confirm that they are authorized company representatives.

  1. Don’t believe everything you see

Finally, maintain a healthy amount of skepticism. Cybercriminals have become increasingly sophisticated in their phishing attempts. Verify everything you receive before clicking on a link and acting on any communication, no matter how urgent it appears. And when you’re convinced that it’s a phishing email, flag it for your email provider, so similar emails are routed to spam right away, and you can avoid these types of messages in future.

Keep Your Home Internet Secure with Comwave

At Comwave, we take your online safety seriously—and we’re committed to doing our part. Along with learning to spot phishing emails and protect your personal information, we offer practical solutions to keeping your home network secure. 

This includes activating network security and parental controls on your Comwave modem and working with you to regularly update security settings on your home internet access points. For us, the best internet goes beyond the fastest speeds and cheapest prices—it’s also the most secure.

Got more tips for spotting and avoiding phishing emails? Tell us in the comments below. Contact Comwave customer support to learn more about keeping your home network secure from phishing attempts. 

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