{"id":5165,"date":"2022-08-05T11:03:48","date_gmt":"2022-08-05T11:03:48","guid":{"rendered":"http:\/\/comwave.net\/residential\/?p=5165"},"modified":"2024-02-16T09:51:39","modified_gmt":"2024-02-16T09:51:39","slug":"10-frequently-asked-questions-about-home-phones","status":"publish","type":"post","link":"https:\/\/www.comwave.net\/residential\/blog\/10-frequently-asked-questions-about-home-phones\/","title":{"rendered":"10 Frequently Asked Questions About Home Phones"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It\u2019s no secret that more and more people are cutting the cord. The <\/span><a href=\"https:\/\/www.comwave.net\/residential\/phone\/\"><span style=\"font-weight: 400;\">home phone<\/span><\/a><span style=\"font-weight: 400;\"> as it was once known is now largely gone, replaced with mobile technologies. But that was before, with a landline. Many people are beginning to <\/span><a href=\"https:\/\/www.comwave.net\/residential\/blog\/7-reasons-to-keep-your-home-phone\/\"><span style=\"font-weight: 400;\">see the benefit of a home phone,<\/span><\/a><span style=\"font-weight: 400;\"> but with a stellar capabilities upgrade.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">VoIP Home Phones: Switch from Landline\u2014A Whole New Way to Call from Home<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Voice Over Internet Protocol (VoIP) phones have been steadily replacing the traditional landline. VoIP allows you to enjoy the same widely known benefits of having a home phone, whether to make sure that you can always be reached or in case of emergencies. The difference is, the new VoIP home phone allows you to do so much more with every call, including enhanced 911 calling and call forwarding.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rather than utilizing a copper-based landline connection, VoIP utilizes the internet connection at your home. This allows you to make calls on both regular phones and mobile devices. The call is converted to data packets that are sent over the internet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Are you considering getting a Comwave home phone? If you\u2019re curious about VoIP home phones and have questions, you\u2019ve come to the right place. Get the answers to all your questions about Comwave VoIP home phones below.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">FAQs About VoIP Home Phones<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Want to know how VoIP home phones work and what the call quality is like? Find out the answers to the most commonly asked questions about VoIP\u2014the technology behind all-new Comwave home phones:<\/span><\/p>\n<p><strong> 1. How can I call using VoIP?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Making a VoIP call isn\u2019t any different than a landline. You dial a number or pick up the phone to answer. If you\u2019re using a mobile device, all you need is a free VoIP-enabled app. The only difference is the connection that enables the call. Rather than rely on copper wires that were built decades ago, as is the case with landlines, VoIP uses your home internet connection instead to transmit data more quickly and reliably.<\/span><\/p>\n<p><strong> 2. Can I call any phone or just VoIP home phones?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">You can call any number with a VoIP home phone! VoIP doesn\u2019t distinguish between calls to landline and mobile. However, keep in mind that your carrier may place certain restrictions or charge differently depending on the type of call that you are making.<\/span><\/p>\n<p><strong>3.<\/strong> <b><\/b><b>What can a Comwave VoIP home phone do that a landline cannot?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Your Comwave home phone has numerous advantages over the traditional landline. VoIP is a major upgrade, with features such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conference calling (three-way calling) and Bridging (more than three users)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call waiting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Caller ID<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call forwarding<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unlimited calling to other subscribers and affordable long-distance calling rates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced 911 calling, which allows the dispatch centre to direct emergency services to your listed address at the time of the call, effectively reducing waiting time<\/span><\/li>\n<\/ul>\n<p><strong>4.<\/strong> <b><\/b><b>What do I need to start using VoIP?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A lot of people wonder if they need a computer to make VoIP calls, since it runs on high-speed internet. The answer is no. What you need is an IP phone or an ATA to connect your existing home phone to the internet. And most importantly, you need reliable, high-speed internet from providers like Comwave to enable VoIP calling.<\/span><\/p>\n<p><strong>5. Can I keep my existing phone number?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Most VoIP phone providers support portability and allow you to keep your existing phone number, including Comwave. If you already have an existing home phone number, you can easily port it to your VoIP connection. Check your Comwave home phone plan for details about porting an existing number, and how long it will take.<\/span><\/p>\n<p><strong> 6.<\/strong> <b><\/b><b>Can I use my VoIP phone when I\u2019m not home or travelling?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Yes. Unlike landline phones known for their lack of portability, you can use your Comwave home phone while travelling. Make sure that you are connected to the internet and have a VoIP phone adapter or a mobile app to make and receive calls smoothly.<\/span><\/p>\n<p><strong>7.<\/strong> <b>Are VoIP calls clear?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">VoIP phone calls are generally good quality, with clear audio. Call quality has improved significantly over the past few years, putting them at par or more often even better than landline.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are hearing static or an echo during a call, it\u2019s worth figuring out what\u2019s affecting the call quality. This could be caused by the hardware or your internet connection. But, there are steps that you can take to troubleshoot the connection, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check how the connection is supposed to be set up in our Installation Guide.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the VoIP Quality Test in your Comwave My Account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Try using a different phone handset or cable.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you are using a wireless phone, make sure that you are within the range of connectivity and that the battery isn\u2019t low.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If it\u2019s not a hardware problem, you may need to check your internet connection. You need reliable, fast internet speeds to make and receive calls with your VoIP home phone. Make sure your connection is compatible with VoIP, and do an internet speed test.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the problem persists, call the Comwave Technical Support Team for further troubleshooting.<\/span><\/p>\n<p><strong>8.<\/strong> <b><\/b><b>Are VoIP calls secure?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You don\u2019t want another party listening in on your calls. It doesn\u2019t matter if it\u2019s personal or for business\u2014calls should always be secure. However, since VoIP calls run on the internet, it\u2019s understandable to be worried about security breaches.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is, there are only a handful of documented cases of VoIP security breaches. Plus, VoIP calls made on your Comwave home phone are completely encrypted, giving you the utmost peace of mind.<\/span><\/p>\n<p><strong>9.<\/strong> <b><\/b><b>My Comwave home phone doesn\u2019t have a dial tone. What should I do?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re not getting a dial tone, you can try these steps to restore your connection:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check your internet connection to make sure that it\u2019s working.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check our Installation guide for the preferred setup.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check the lights on your home phone. The power light should be solid green and not blinking. The WAN light should be solid green or blinking.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the WAN light is off, check the ethernet cable to see if it\u2019s plugged into the WAN port at the back of your home phone.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure that your phone is plugged into either the phone 1 or phone 2 active port, and the light is solid green when you pick up the phone.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check the AC adapter to make sure that you are using the correct adapter from Comwave.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unplug your home phone for at least 30 seconds then plug it back in. Note that it may take up to 5 minutes for the device to update and be ready for use.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you\u2019ve tried all of these tips but you still don\u2019t have a dial tone, call Comwave Technical Support. The team will be happy to assist you and get your Comwave home phone working again.<\/span><\/p>\n<p><strong>10.<\/strong> <b><\/b><b>I can\u2019t receive and make calls. What should I do?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Typically, there are two scenarios that occur: you can receive calls but not make them, or the opposite\u2014you can make outgoing calls but not receive them. Here\u2019s how you can fix these issues.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check our Installation Guide for the preferred setup.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your home phone is behind the router or modem, try placing it somewhere else to avoid interference.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Try a different phone, with functioning keypads.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And remember, if the problem persists, contact Comwave Technical Support for quick and friendly support, so you can go back to making and receiving calls as soon as possible.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Get a Comwave Home Phone with Your Internet Plan<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you know everything you need to know about VoIP, it\u2019s time to get your own VoIP home phone with Comwave. The Comwave team can help you find the right calling plan for your needs, so you can always be reached at home at the best value for your budget. We\u2019ll help you through the entire process, from learning about <\/span><a href=\"https:\/\/www.comwave.net\/residential\/phone\/\"><span style=\"font-weight: 400;\">VoIP home phone<\/span><\/a><span style=\"font-weight: 400;\"> features to making sure your Comwave internet is fast enough, so you never miss a call. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s no secret that more and more people are cutting the cord. The home phone as it was once known is now largely gone, replaced with mobile technologies. But that was before, with a landline. Many people are beginning to see the benefit of a home phone, but with a stellar capabilities upgrade. VoIP Home&hellip; <a class=\"more-link\" href=\"https:\/\/www.comwave.net\/residential\/blog\/10-frequently-asked-questions-about-home-phones\/\">Continue reading <span class=\"screen-reader-text\">10 Frequently Asked Questions About Home Phones<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":5166,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts\/5165"}],"collection":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/comments?post=5165"}],"version-history":[{"count":4,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts\/5165\/revisions"}],"predecessor-version":[{"id":8922,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts\/5165\/revisions\/8922"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/media\/5166"}],"wp:attachment":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/media?parent=5165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/categories?post=5165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/tags?post=5165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}