{"id":5634,"date":"2022-09-15T06:20:54","date_gmt":"2022-09-15T06:20:54","guid":{"rendered":"https:\/\/www.comwave.net\/residential\/?p=5634"},"modified":"2024-02-15T11:33:02","modified_gmt":"2024-02-15T11:33:02","slug":"how-to-troubleshoot-internet-issues","status":"publish","type":"post","link":"https:\/\/www.comwave.net\/residential\/blog\/how-to-troubleshoot-internet-issues\/","title":{"rendered":"How to Troubleshoot Internet Issues"},"content":{"rendered":"

When your life largely revolves around being online, as is the case for most people today, there are Internet issues that can be frustrating. From your phone and computer to gaming consoles and smart home devices, fast and cost-effective Internet has become a basic need for everyone. So, when it\u2019s down your priority is to get it back up and running.<\/span><\/p>\n

The question is, can you troubleshoot your internet at home? You may already know about the age-old fix of unplugging your modem for 30 seconds and then turning it back on. Did you know other ways to troubleshoot your Internet connection?<\/span><\/p>\n

There\u2019s more than one way to troubleshoot your Internet. If you ever experience connection issues again, here are all the ways to troubleshoot your <\/span>Internet<\/span><\/a> at home.<\/span><\/p>\n

Troubleshooting Tips for Your Home Internet<\/span><\/b><\/h2>\n

\u00a0 \u00a0 1. Use another device<\/b><\/p>\n

No Wi-Fi on your phone or no Internet at all? The best way to find out what\u2019s causing the issue by using another device, like your computer or tablet, to check if they\u2019re connected to the Internet. If they are, you may just need to refresh the connection on the first device.<\/span>
\n<\/b><\/p>\n

\u00a0 \u00a0 2. Check your Wi-Fi settings<\/b><\/p>\n

Are you connected to your home Internet? Trying to connect to another network\u2014and failing\u2014is a lot more common than you think. One of the first things you should do is check your device setting. Make sure that you\u2019ve set your home Wi-Fi network as default, so you\u2019re always connected.<\/span><\/p>\n

If that still doesn\u2019t work, devices like Windows computers have a built-in diagnosis and troubleshooting program that will prompt you to run the Windows Network Diagnostic feature. This resets the network adapter.<\/span><\/b><\/p>\n

\u00a0 \u00a03. Check your internet speed<\/b><\/p>\n

Your home Internet plan depends on the speed you select. If you have a basic plan, you may encounter some issues when using multiple devices or doing high-bandwidth activities like streaming and gaming.<\/span><\/p>\n

But if you\u2019re experiencing connection issues despite signing up for fast speeds, it\u2019s worth checking what your actual speed is. You can use sites like<\/span> speedtest.net<\/span><\/a> to see if your current speed is significantly lower than your plan.<\/span><\/b><\/p>\n

\u00a0 \u00a04. Check the indicator lights<\/b><\/p>\n

Before trying the unplug for 30 seconds method, you need to check the indicator lights on both your modem and router. Both have LED status indicators that should be green. If they\u2019re not, try unplugging for 30 seconds and plugging them back in. If that still doesn\u2019t work, check other components, like the power adapter, outlet, or power strip.<\/span><\/b><\/p>\n

\u00a0 \u00a05. Count the connected devices and measure their bandwidth<\/b><\/p>\n

Comwave home Internet is fast and cost-effective because it\u2019s tailored to your everyday needs. When you order a home Internet plan, you select the best speed for you. So, if you need just the basics, it shouldn\u2019t come as a surprise if your Internet slows down once more than a few devices are connected to the Wi-Fi\u2014and using a lot of bandwidth.\u00a0<\/span><\/p>\n

To speed up your connection, check how many devices are connected to the Wi-Fi. If some are idle or not needed at the moment, turn off their Wi-Fi or disconnect them from the network. Similarly, check how many devices are currently used for gaming, streaming, or other high-bandwidth activities, and see if you can pause certain activities for a while.<\/span><\/b><\/p>\n

\u00a0 \u00a06. Boost the Wi-Fi signal<\/b><\/p>\n

Is the Internet faster in some parts of your house than others? The Wi-Fi signal may be weak. The fastest way to fix this is to place the router in a central location, like the living room. Then, make sure it\u2019s not obstructed to avoid interference.<\/span><\/p>\n

If the Wi-Fi signal is still weak in areas like rooms, it could be due to barriers like the walls. To strengthen the signal, try using a Wi-Fi extender or mesh system to improve the speed when you\u2019re upstairs or in another room.<\/span><\/p>\n

Similarly, if you care about faster speeds on your computer, in particular, use an ethernet cable to connect it directly to the router.<\/span><\/p>\n

And finally, it\u2019s also very likely that the number of Wi-Fi networks in your area is causing congestion. Try switching to the 5GHz band to boost your signal.<\/span><\/b><\/p>\n

\u00a0 \u00a07. Update the firmware<\/b><\/p>\n

Another common problem in modems and routers is out-of-date firmware. It\u2019s the software embedded in network hardware that enables them to run. While most manufacturers provide regular updates, many users don\u2019t download these, much less know about them.\u00a0<\/span><\/p>\n

The firmware update tool is in the system settings of your router, complete with directions for downloading the right version for your device. Most importantly, avoid downloading firmware updates from third parties.<\/span><\/b><\/p>\n

\u00a0 \u00a08. Or, upgrade your router<\/b><\/b><\/p>\n

If none of the other router fixes work, it might be time for an upgrade. One way to tell if you need to upgrade your router is if it\u2019s still an<\/span> 802.11b or 802.11g<\/span><\/a>. Newer routers are faster and better equipped to handle multiple devices and have higher bandwidth capabilities. Plus, you can also enjoy features like different radio bands so you can toggle between them for faster speeds<\/span><\/b><\/p>\n

\u00a0 \u00a09. Go outside your house<\/b><\/p>\n

If you\u2019ve tried everything on our list, the problem may not be inside your house. Instead, head out and check the connection coming into your home. For most houses, it\u2019s on the side, either housed in an enclosure or not.<\/span><\/p>\n

The first thing you need to do is check the main cable and make sure it hasn\u2019t been chewed on by squirrels or knocked out. If there is a cable splitter, check if each connection is tight, the connectors are crimped, and there is no rust or dirt. Finally, if you don\u2019t need to split the signal, you can ask Comwave\u2019s technical support team about removing the splitter to avoid affecting the signal strength.<\/span><\/p>\n

Contact Comwave Technical Support<\/span><\/h2>\n

If you\u2019ve tried all of the troubleshooting hacks above and you\u2019re still experiencing connection issues, it might be time to call in the pros. Comwave\u2019s technical support team is here to help.<\/span><\/p>\n

Our team is available to help troubleshoot issues with your Comwave home Internet service. We\u2019ll diagnose the problem and provide advanced fixes, so you can get back to enjoying fast and cost-effective Internet. More importantly, we\u2019ll look at your everyday Internet usage and needs and see if you need to upgrade your speed, so you can work, browse, stream, play, and more at the most optimal speeds.<\/span><\/p>\n

Slow Internet or no Internet at all?<\/span> Contact the Comwave technical support team<\/span><\/a> to troubleshoot your connection, and enjoy the best of fast and cost-effective Internet again in no time.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

When your life largely revolves around being online, as is the case for most people today, there are Internet issues that can be frustrating. From your phone and computer to gaming consoles and smart home devices, fast and cost-effective Internet has become a basic need for everyone. So, when it\u2019s down your priority is to… Continue reading How to Troubleshoot Internet Issues<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":5646,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5634","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts\/5634"}],"collection":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/comments?post=5634"}],"version-history":[{"count":3,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts\/5634\/revisions"}],"predecessor-version":[{"id":5637,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/posts\/5634\/revisions\/5637"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/media\/5646"}],"wp:attachment":[{"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/media?parent=5634"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/categories?post=5634"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.comwave.net\/residential\/wp-json\/wp\/v2\/tags?post=5634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}