My Account Pay Your Bill

Contact Us

Help by E-mail   

 











For security reasons, cancellation requests can only be done by phone. Should you wish to cancel, please call customer service at 1-877-474-6638

Help By Phone   


For Residential Customers

Canada: 1-877-474-6638
USA: 1-866-884-6901
International: 1-416-663-9600


For Business Customers

Canada: 1-866-500-4107

Hours of Operation Mon - Fri Sat - Sun
Sales 9:00 AM - 11:00 PM 10:00 AM - 6:00 PM
Customer Service 9:00 AM - 6:00 PM CLOSED
Technical Support 9:00 AM - MIDNIGHT 10:00 AM - 6:00 PM

Help Videos   


Watch short help videos here.

Self Service   


Use My Account to review all your Comwave services and make changes anytime.

Head Office

Comwave
61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada

1-866-288-5779

Send us a message

Careers

Complaints & Resolution

We want to make sure that your concerns are handled and resolved to your satisfaction.  Your business is important to us.  We therefore encourage you to follow the below process to resolve you concerns:

 

1. Speak to a Customer Service Representative and if unresolved;

2. Speak to a Manager.  If unresolved;

3. If unresolved please complete the form below which will be handled by the office of the president. Expect a response within 24 hours.

 





Date you spoke to customer service or manager last regarding your issue:

What is your desired solution?:


Describe your problem:


 

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

 

You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.

 

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.   If you have a complaint about your service that is not resolved after contacting your service provider, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Head Office

Comwave 61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada


1-866-288-5779