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For security reasons, cancellation requests can only be done by phone. Should you wish to cancel, please call customer service at 1-877-474-6638

Help By Phone   


For Residential Customers

Canada: 1-877-474-6638
USA: 1-866-884-6901
International: 1-416-663-9600


For Business Customers

Customer Service / Technical Support: 1-866-500-4107
Sales: 1-888-319-7319

Hours of Operation Mon - Fri Sat - Sun
Sales 9:00 AM - 11:00 PM 10:00 AM - 6:00 PM
Customer Service 9:00 AM - 6:00 PM CLOSED
Technical Support 9:00 AM - MIDNIGHT 10:00 AM - 6:00 PM
Hours of Operation Mon - Fri Sat - Sun
Sales 9:00 AM - 5:00 PM CLOSED
Customer Service 9:00 AM - 5:00 PM CLOSED
Technical Support 9:00 AM - 5:00 PM CLOSED

Help Videos   


Watch short help videos here.

Self Service   


Use My Account to review all your Comwave services and make changes anytime.

Head Office

Comwave
61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada

1-866-288-5779

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Complaints & Resolution

At Comwave, we want to make sure that your concerns are handled and resolved to your satisfaction. Your business is important to us. We therefore encourage you to follow process to resolve your concerns:

 

1. Speak to a Customer Service Representative at 1-877-474-6638 and if unresolved;

2. Speak to a Manager, and if unresolved;

3. Please complete the form below which will be handled by the office of the Ombudsman.

 

What is the Office of the Ombudsman?

The Office of the Ombudsman is the final appeal authority in resolving customer complaints that remain unresolved.

 

Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and services.

 

How to submit a complaint to the Office of the Ombudsman?

Complete the form below.

 





Date you spoke to customer service or manager last regarding your issue:

What is your desired solution?:


Describe your problem:


 

How long will it take to process my complaint?

We will acknowledge your complaint within 24-48 hours.

 

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

 

You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.

 

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.   If you have a complaint about your service that is not resolved after contacting your service provider, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Head Office

Comwave 61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada


1-866-288-5779