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Complaints & Resolution

At Comwave, we want to make sure that your concerns are handled and resolved to your satisfaction. Your business is important to us. We therefore encourage you to reach out to us to resolve your concerns by clicking here.
If after completing this step you are still not satisfied with the resolution, you can reach out to the Office of the Ombudsman.

The Office of the Ombudsman is the final appeal authority in resolving customer complaints that remain unresolved.

Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and services.

Click here and fill in the form.

We will acknowledge your complaint within 24-72 hours.

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687

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