Careers

Complaints & Resolution

At Comwave, we want to make sure that your concerns are handled and resolved to your satisfaction. Your business is important to us. We therefore encourage you to follow process to resolve your concerns:

 

1. Speak to a Customer Service Representative at 1-877-474-6638 and if unresolved;

2. Speak to a Manager, and if unresolved;

3. Please complete the form below which will be handled by the office of the Ombudsman.

 

What is the Office of the Ombudsman?

The Office of the Ombudsman is the final appeal authority in resolving customer complaints that remain unresolved.

 

Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and services.

 

How to submit a complaint to the Office of the Ombudsman?

Complete the form below.

 

First Name:
Last Name:
Account #:
Email:

Date you spoke to customer service or manager last regarding your issue:

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What is your desired solution?:

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Describe your problem:

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How long will it take to process my complaint?

We will acknowledge your complaint within 24-48 hours.

 

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

 

You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.

 

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.   If you have a complaint about your service that is not resolved after contacting your service provider, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.