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Contact Us

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Help by E-mail   Comwave Help By Email


Due to the COVID-19 Virus, we have shifted our Customer service online.

Please click here to fill out a form and a live agent will get back to you as soon as possible. We will prioritize responding to critical cases first. Your patience is appreciated due to the extraordinary volumes we are dealing with. Stay Safe and healthy.

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Help By Phone   Comwave Help By Phone


Due to the COVID-19 Virus, we have shifted our Customer service online.

Please click here to fill out a form and a live agent will get back to you as soon as possible. We will prioritize responding to critical cases first. Your patience is appreciated due to the extraordinary volumes we are dealing with. Stay Safe and healthy.

For Residential Customers

Canada: 1-877-474-6638
USA: 1-866-884-6901
International: 1-416-663-9600

Hours of Operation Mon - Fri Sat - Sun
Sales 9:00 AM - 11:00 PM EST 10:00 AM - 6:00 PM EST
Customer Service 9:00 AM - 6:00 PM EST CLOSED
Technical Support 9:00 AM - 11:00 PM EST 10:00 AM - 6:00 PM EST
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Help Videos   Comwave Help Videos


Watch short help videos here.

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Control Your Services Online   Comwave Help Online


Use My Account to review all your Comwave services and make changes anytime.

Head Office

Comwave Head Office Address

Comwave
61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada

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Complaints & Resolution

At Comwave, we want to make sure that your concerns are handled and resolved to your satisfaction. Your business is important to us. We therefore encourage you to reach out to us to resolve your concerns by clicking here.

 

If after completing this step you are still not satisfied with the resolution, you can reach out to the Office of the Ombudsman.

 

What is the Office of the Ombudsman?

The Office of the Ombudsman is the final appeal authority in resolving customer complaints that remain unresolved.

 

Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and service.

 

How to submit a complaint to the Office of the Ombudsman?

Click here and fill in the form.

 

How long will it take to process my complaint?

We will acknowledge your complaint within 24-72 hours.

 

If none of the above has resolved your concerns, you may contact the Commissioner for Complaints for Telecommunications Services (CCTS).

 

You must first try the above process and if you are unable to resolve your concern, you may contact the CCTS.

 

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.   If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider.   If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687



Head Office

Comwave Head Office Address

Comwave 61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada


 

Office Hours

Comwave Head Office Hours

9am - 5pm

Pickup/Drop Off: No later than 3 pm