Administrative Charges

If you subscribe to Comwave services, you may be subject to the following administrative charges for administrative or account processing activities in connection with your consumer account, as applicable. All charges are subject to change as well as applicable taxes.

Name of Charge	Amount	Description
Activation Fee	$95.00	Charged to activate internet service with a customer service agent over the phone.
Verification Fee	$2.95	Charged to activate internet service online.
Plan/Package Change	$50.00	Charged to change your plan or package with a customer service agent over the phone.
Non-Sufficient Funds Charge*	$25.00	Charged when your preauthorized debt payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non-Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).
Charge Back Fee*	$50.00	Charged if we successfully process a payment to your pre-authorized payment method, or you make a payment via credit card or cheque and that payment is clawed back by you or your financial institution.
Missed Appointment Fee	$50.00	Charged when customer is not available for a scheduled appointment with a technician.
Modem Replacement Fee	$95.00	Charged to replace equipment that has customer induced damage. Charged on a per device basis.
Non-Return Device Fee	$95.00	Charged if you cancel your service and do not return your equipment. Charged on a per device basis.
Restocking Fee	$25.00	Fee charged to restock equipment after account is cancelled. Charged on a per device basis.
Shipping Fee	$19.95	Charged to ship equipment.
Invoice Reprint Charge	$2.95	Charged when you request a bill reprint from Customer Care. Charged on a per invoice basis.

*Not applicable to Residents of Quebec.