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Contact Us

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Help by E-mail   Comwave Help By Email


For security reasons, cancellation requests can only be done by phone. Should you wish to cancel, please call customer service at 1-877-474-6638

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Help By Phone   Comwave Help By Phone

For Residential Customers

Canada: 1-877-474-6638
USA: 1-866-884-6901
International: 1-416-663-9600

Hours of Operation Mon - Fri Sat - Sun
Sales 9:00 AM - 11:00 PM 10:00 AM - 6:00 PM
Customer Service 9:00 AM - 6:00 PM CLOSED
Technical Support 9:00 AM - MIDNIGHT 10:00 AM - 6:00 PM
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Help Videos   Comwave Help Videos

Watch short help videos here.

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Control Your Services Online   Comwave Help Online

Use My Account to review all your Comwave services and make changes anytime.

Head Office

Comwave Head Office Address

61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada

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Complaints & Resolution

At Comwave, we want to make sure that your concerns are handled and resolved to your satisfaction. Your business is important to us. We therefore encourage you to reach out to us to resolve your concerns by clicking here.


If after completing this step you are still not satisfied with the resolution, you can reach out to the Office of the Ombudsman.


What is the Office of the Ombudsman?

The Office of the Ombudsman is the final appeal authority in resolving customer complaints that remain unresolved.


Customer complaints are a vital source of feedback. Based on customer feedback, the Ombudsman may make recommendations to improve operations or products and service.


How to submit a complaint to the Office of the Ombudsman?

Click here and fill in the form.


How long will it take to process my complaint?

We will acknowledge your complaint within 24-72 hours.


Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.   If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider.   If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.   To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687

Head Office

Comwave Head Office Address

Comwave 61 Wildcat Rd.
Toronto, Ontario
M3J 2P5, Canada