Comwave Call Centre Solutions

Simply put, if your business misses more than 1 call per week, or if hiring an additional customer service specialist isn’t financially worthwhile, then a call centre is the right solution. Comwave’s Call Centre solution allows you to actively monitor and queue all calls, chat with all call centre agents and even provide whisper coaching or ‘barge-in’ to an active call, so you’re always in control. As an affordable solution to ensure that every incoming call is promptly answered with excellent service, Comwave’s Call Centre Solution is a necessary addition to your business.

Similar to hiring a new employee or opening a new branch, consistent communication and collaboration are the most important things that go hand in hand with a high-quality call centre. Comwave’s Call Centre solution offers a wide range of agent management and productivity tools, ensures that numerous communication channels are always open, and offers over 15 unique reports for management. With Comwave, you can always see the current and historical call volume and queues, and each agent’s current and historical performance, along with chat features, whisper coaching and barge-in functionality. Dozens of reports are available at any time, or they can be automated to be sent to you as often as you’d like. No matter your management style or business complexity, Comwave Call Centre Solutions gives you all the tools you need for a high-quality call centre.

It’s crucial that a call centre be integrated into existing business technology and CRM software for a seamless customer service experience. As leaders in the business phone industry in Canada for over 20 years, Comwave combines our comprehensive call centre solution with various integrations. In particular, the Comwave Business Phone System integrates with your Comwave Call Centre solution seamlessly to ensure that the customer’s interaction history is immediately clear to your staff. Additionally, Comwave’s integrations for CRM systems like MailChimp and Zoho easily integrate into your call centre solution so that all staff members have clear context for every phone call that comes in.

Comwave’s Call Centre Solution relies on VoIP technology, and Comwave is proud to utilize the largest internet footprint in Canada. Combined, Comwave’s Call Centre solution offers greater reliability and scalability, as well as lower costs than competitors who rely on opaque, inaccessible and private software to offer a similar solution.

With a focus on agent productivity and management, and its powerful ACD reporting engine and user-friendly design, Comwave’s Call Centre Solution is designed not only to improve your business’s performance, but to translate that performance clearly to business owners to act accordingly. As the largest independent communications provider in Canada, operating in over 1,000 cities across the country, Comwave has the scale and reach to meet your business needs. Moreover, with technical support in both English and French, automatic monitoring and trouble ticketing, you can rest assured that friendly, effective support is always there when you need it.