Covid-19 has infected one of our own in our Call Centre. For safety, we have closed our Call Centre and moved to online help at comwave.net/help

Help


Quick Help Options




Pay My Bill

Check My Account Balance

Payment Relief


We understand that Covid-19 has impacted our customers as millions of Canadians are facing quarantines and job losses. To help, you can apply below to defer your Comwave invoices for 60 days. Your Internet, TV and telephone will continue to work, and we will not suspend your service. At the end of the 60 days, the balance becomes due and payable. We hope that with the recent $2000 assistance package announced by the government along with these types of flexible payment options will allow you to feel better during these difficult times.




You may still receive automatic emails requesting payment or suspension notices during this period, please ignore them. You will receive an email within 72 hours confirming this request.

COVID-19: The closure of our Call Center will impact how we handle your issue. However, we have set up our Online Support System so that we can hear from you and respond as best we can. We will prioritize responding to critical cases first. Your patience is appreciated while we are working with very limited resources.

Our entire team at Comwave remains dedicated to our Customers during this global crisis, and we thank you for your patience and understanding as we all join together during these difficult times

Be well and stay healthy

Dispute a Charge

Check Ticket Status

COVID-19: The closure of our Call Center will impact how we handle your issue. However, we have set up our Online Support System so that we can hear from you and respond as best we can. We will prioritize responding to critical cases first. Your patience is appreciated while we are working with very limited resources.

Our entire team at Comwave remains dedicated to our Customers during this global crisis, and we thank you for your patience and understanding as we all join together during these difficult times

Be well and stay healthy

Cancel My Service

This does not automatically cancel your services.
A representative will review your request and will get back to you.


Wi-Fi Password Information

Submit the form below in order to receive your latest Wi-Fi information

Send your Wi-Fi information by text to

Send Text
 
 

Send your Wi-Fi information by email to

Send Email

Wi-Fi Password Information

Submit the form below in order to receive your latest Wi-Fi information

Copy of My Contract

Submit the form below in order to receive your contract information

COVID-19: The closure of our Call Center will impact how we handle your issue. However, we have set up our Online Support System so that we can hear from you and respond as best we can. We will prioritize responding to critical cases first. Your patience is appreciated while we are working with very limited resources.

Our entire team at Comwave remains dedicated to our Customers during this global crisis, and we thank you for your patience and understanding as we all join together during these difficult times

Be well and stay healthy

Trouble With My Service

Submit the form below to receive technical support

Help By Product



Home Phone

High Speed Internet

ComwaveTV