Help

Pay My Bill

Check My Account Balance

Update My Mobile Number

Payment Relief

We understand that Covid-19 has impacted our customers as millions of Canadians are facing quarantines and job losses. To help, you can apply below to defer your Comwave invoices for 60 days. Your Internet, TV and telephone will continue to work, and we will not suspend your service. At the end of the 60 days, the balance becomes due and payable. We hope that with the recent $2000 assistance package announced by the government along with these types of flexible payment options will allow you to feel better during these difficult times.

Dispute a Charge

Check Ticket Status

Cancel My Service

This does not automatically cancel your services. A representative will contact you.

Move My Internet

Submit the form below in order to request that your Internet be moved to a new address.

Wi-Fi Password Information

Submit the form below in order to receive your latest Wi-Fi information

Wi-Fi Password Information

Submit the form below in order to receive your latest Wi-Fi information

Copy of My Contract

Submit the form below in order to receive your contract information

Equipment Exchange

To activate your new equipment, please locate the serial number and ticket number found in your shipment.

Add TV Channel or Package

Please fill out the form below.

Trouble With My Service

Submit the form below to receive technical support

Best Time to Call if we need to reach you:
(EST Toronto Time)

Product Type:

What issue are you having with your TV service?

Is the Set-Top Box turned on?

Is the HDMI connected to the proper input/source on your TV?

Have you tried using a different HDMI cable?

Have you tried a different input/source on your TV?

Is your Set-Top Box connected over Wi-Fi or connected to your internet modem by wire?

Have you tried connecting the Ethernet cable from the internet modem directly to the Set-Top Box for a better TV experience?

Please run a speed test on the Set-Top Box by going to Menu, Then Settings, the Speed Test

What is the Set-Top Box speeds result?

Please run a speed test on your internet from a computer at speedtest.com

What is the speedtest.com speeds result?

Are you experiencing Freezing at a specific time of the day?

Are you experiencing Freezing on a specific channel or on all channels?

Please provide some channels as examples.

Have you rebooted your Set-Top-Box by unplugging the power cord, waiting 10 seconds, and plugging the power cord back in?

Is the Set-Top Box turned on?

Is your internet connection working?

Are you experiencing a blank screen on a specific channel or on all channels?

Please provide some channels as examples.

Please provide the Error Code number or description you see.

Are you getting an error code on a specific channel or on all channels?

Please provide some channels as examples.

Are you unable to record shows on specific channel or all channels?

Please provide some channels as examples.

Are you unable to record a specific show?

Please provide channel number/name and the show name.

Please describe your problem with as much detail as possible.

Is the Power On? On the Comwave phone adapter?

Is your internet connection working?

Have you checked the preferred setup in your Installation Guide?

Have you tried rebooting the Home Phone device first by unplugging the power and reconnecting it after 30 seconds?

Have you tried rebooting the Internet modem by unplugging the power and reconnecting it after 10 seconds?

Please describe you problem with as much detail as possible.

What type of Internet Connection do you have?

Please select the problem that you are experiencing?

When did the issue start? (mm/dd/yyyy)

Have you tried rebooting the modem first by unplugging the power and reconnecting it after 10 seconds?

Is the Internet modem securely connected to where it was originally installed?

Please confirm the following light displays on your modem

Power

House icon 1

House icon 2

Have you tried to reboot your modem?

Are slow speeds experienced over Wi-Fi or on a computer connected directly to the modem?

Using speedtest.com what Mbps speeds are you getting over Wi-Fi?

On your computer that is connected directly to your modem by wire (not WIFI), what Mbps speeds are you experiencing?

Are you experiencing slow speeds at a specific time of the day?

Are you experiencing slow speeds on one specific device or multiple devices?

When did the issue start? (mm/dd/yyyy)

Have you tried rebooting the modem first by unplugging the power and reconnecting it after 10 seconds?

Are you experiencing disconnections over Wi-Fi or on a computer connected to the modem by wire?

Are you experiencing disconnections on one specific device or multiple devices?

When did the issue start? (mm/dd/yyyy)

Do you have the Wi-Fi Username and Password, which can also be found on the back of your modem?

Is your internet connected directly to your modem by wire (not Wi-Fi)?

Is your Wi-Fi connection on your device on?

Are you able to connect the Wi-Fi from at least one device?

Please select the problem that you are experiencing?

When did the issue start? (mm/dd/yyyy)

Have you tried rebooting the modem first by unplugging the power and reconnecting it after 10 seconds?

Has the internet modem been relocated or moved from its original place when the service was installed?

Please confirm if the following lights on your modem are on or off

Power

DSL Light

Internet Light

Are slow speeds experienced over WIFI or on a computer connected directly to the modem?

Using speedtest.com what Mbps speeds are you getting over Wi-Fi?

On your computer that is connected directly to your modem by wire (not WIFI), what Mbps speeds are you experiencing?

Are you experiencing Freezing at a specific time of the day?

Are you experiencing slow speeds on one specific device or multiple devices?

When did the issue start? (mm/dd/yyyy)

Have you tried rebooting the modem first by unplugging the power and reconnecting it after 10 seconds?

Are you experiencing disconnections over Wi-Fi or on a computer connected to the modem by wire?

Are you experiencing disconnections on one specific device or multiple devices?

Do you have the Wi-Fi Username and Password, which can also be found on the back of your modem?

Is your internet connected directly to your modem by wire (not Wi-Fi)?

Is your Wi-Fi connection on your device on?

Are you able to connect the Wi-Fi from at least one device?

Please describe you problem with as much detail as possible.

Select country you are calling.

What number are you dialing?

What number are you dialing from?

Date of Issue?

Approximate time of Issue?

Please explain in detail the issue you are having with this service.

Send your Wi-Fi information by text to	Send Text


Send your Wi-Fi information by email to	Send Email

Quick Help Options

Pay My Bill

Check My Account Balance

Dispute a Charge

Check Ticket Status

Cancel My Service

Move My Internet

Add TV Channel or Package

Wi-Fi Password Information

Copy Of My Contract

My Account Portal

Payment Relief

Trouble With My Service

Check For Trouble In My Area

Equipment Exchange

Update My Mobile Number

Pay My Bill

Check My Account Balance

Update My Mobile Number

Payment Relief

Dispute a Charge

Check Ticket Status

Cancel My Service

Move My Internet

Wi-Fi Password Information

Wi-Fi Password Information

Copy of My Contract

Equipment Exchange

Add TV Channel or Package

Trouble With My Service

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